Privacy Policy

1. Introduction

This Privacy Policy explains how Maqbool Chicken Centre collects and processes your personal information when you use our website, mobile application, and other related services, collectively referred to as the "Services."

We understand that you value the security and confidentiality of your personal information. We are committed to protecting your privacy and handling your information responsibly.

By accessing or using our Services, you consent to the collection, storage, processing, transfer, and sharing of your personal information as described in this Privacy Policy.

2. Information We Collect

When you register, place an order, subscribe to updates, contact customer support, or complete a form through our Services, we may collect the following personal information:

• Name
• Mobile number
• Email address
• Delivery address
• Order and delivery instructions

We may also automatically collect:

• Information about how you interact with our Services.
• Device, browser, and general location information.
• Information collected through cookies and other unique identifiers.
• Updated delivery and address information received from our delivery partners.
• Transaction details, including the payment method, order amount, and shipping information.

We do not directly collect or store sensitive financial information such as complete credit card, debit card, or banking details. Online payments are securely processed through authorised third-party payment service providers that operate according to their respective privacy policies and security standards.

3. Third-Party Services

Our Services may contain links to third-party websites, payment gateways, delivery providers, or other external services. These third parties maintain their own privacy policies and terms.

Maqbool Chicken Centre is not responsible for the content, activities, security, or information collection practices of third-party services. We recommend reviewing their privacy policies before providing personal information.

4. Cookies

A cookie is a small data file stored on your browser or device to help improve your shopping experience.

We may use cookies and similar technologies to:

• Remember and process items in your shopping cart.
• Save preferences for future visits.
• Maintain login sessions.
• Understand website usage and traffic.
• Improve the performance of our Services.

You may manage or disable cookies through your browser settings. However, disabling cookies may affect the availability or functionality of certain features.

5. How We Use Your Information

We may use the information we collect to:

• Accept, process, and fulfil your orders.
• Arrange and verify product deliveries.
• Process payments and issue applicable refunds.
• Communicate with you through email, SMS, phone, or notifications regarding orders and service updates.
• Personalise and improve your shopping experience.
• Respond to customer service requests and complaints.
• Prevent fraudulent or unauthorised transactions.
• Administer promotions, surveys, and website features.
• Comply with applicable legal and regulatory obligations.

6. How We Share Your Information

We may share relevant information with trusted third-party service providers who assist us with:

• Processing online payments.
• Packing, shipping, and delivering orders.
• Sending order updates through SMS, email, or notifications.
• Providing customer support.
• Operating and improving our technology infrastructure.

These service providers are permitted to use the information only for the purpose of providing their services to us, subject to their contractual and legal obligations.

We may also disclose information when required by applicable law, court order, legal process, or a request from a competent government authority.

We do not sell or trade your personally identifiable information. Non-personally identifiable or aggregated information may be used or shared for analytics, marketing, advertising, or other legally permitted purposes.

7. Data Security

We use reasonable administrative, technical, and organisational safeguards to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee the absolute security of information transmitted through the internet.

8. Retention of Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy and for legitimate business or legal purposes, including:

• Completing orders and providing customer support.
• Complying with legal and accounting obligations.
• Preventing fraud and misuse.
• Resolving disputes and complaints.
• Enforcing our Terms and Conditions.
• Protecting our customers, business, and Services.

The retention period may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

9. Your Rights and Choices

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also choose to stop receiving promotional communications from us.

Certain information may need to be retained where required for legal, accounting, fraud-prevention, or legitimate business purposes.

10. Minors Accessing the Services

Maqbool Chicken Centre does not knowingly offer products for independent purchase by minors. If you are under 18 years of age, you may use our Services only under the supervision and involvement of a parent or legal guardian.

We do not accept responsibility for transactions made by minors without appropriate parental or guardian involvement.

11. Amendments to This Policy

Maqbool Chicken Centre reserves the right to update or modify this Privacy Policy when necessary to reflect changes in our business operations, Services, technology, or legal requirements.

Updated terms will become effective when posted through our Services. We encourage users to review this Privacy Policy periodically to remain informed about how their information is handled.