Terms and Conditions

1. Introduction

Welcome to Maqbool Chicken Centre. These Terms and Conditions apply when you access or use our website, mobile application, and other authorised ordering channels, collectively referred to as the "Services."

By accessing our Services, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.

If you do not agree with any part of these terms, please do not use our Services.

2. Eligibility

You must be at least 18 years of age and legally capable of entering into a binding agreement to independently place an order through our Services.

Individuals below 18 years of age may use the Services only under the supervision and involvement of a parent or legal guardian.

3. Account Registration

Certain features may require you to create an account or provide personal information. You agree to:

• Provide complete, accurate, and current information.
• Keep your account and contact information updated.
• Maintain the confidentiality of your login credentials.
• Accept responsibility for activities performed through your account.
• Notify us immediately if you suspect unauthorised account use.

We may suspend or restrict accounts containing false information or showing signs of unauthorised, fraudulent, or abusive activity.

4. Product Information

We make reasonable efforts to display accurate product names, descriptions, images, quantities, cutting options, availability, and other relevant information.

Product images are provided for representation. The actual appearance, colour, size, packaging, or presentation may vary slightly without affecting the nature of the product.

Fresh meat products may be prepared according to the cutting and cleaning options selected while ordering. Once preparation has started, changes may not be possible.

Product availability is subject to stock and operational conditions at the time your order is processed.

5. Orders and Acceptance

Adding products to the cart does not reserve or guarantee their availability. An order is considered received after it is successfully submitted through our Services.

An automated confirmation does not always mean that the order has been finally accepted. We may contact you to confirm availability, quantity, delivery address, payment, or preparation instructions.

We reserve the right to reject or cancel an order where:

• A product is unavailable.
• The delivery address is outside our serviceable area.
• The payment cannot be verified or completed.
• The product information contains an obvious error.
• The order is suspected to be fraudulent or unauthorised.
• We are unable to fulfil the order due to operational or circumstances beyond our reasonable control.

If a prepaid order is cancelled by us, the eligible amount will be refunded to the original payment method.

6. Prices and Charges

Product prices and applicable charges will be displayed through our Services before the order is confirmed.

The total order amount may include:

• Product charges.
• Applicable taxes.
• Delivery charges.
• Packaging or handling charges, where disclosed.
• Other applicable charges displayed during checkout.

We reserve the right to update product prices and charges. However, changes will not normally affect orders that have already been confirmed, except where correction of an obvious error is required and communicated to the customer.

7. Payments

Available payment methods will be displayed during checkout and may include online payment, wallet payment, cash on delivery, or other supported methods.

Online transactions are processed through authorised third-party payment service providers. Maqbool Chicken Centre does not directly store your complete debit card, credit card, or banking details.

An order may not be processed if payment fails, remains incomplete, or cannot be verified.

If an amount is deducted but the order is not confirmed, please contact us with the transaction details. Reversal times may depend on the payment provider or financial institution.

8. Delivery

Delivery is available only within selected serviceable areas. Available delivery slots, estimated delivery times, and charges will be displayed during checkout, wherever applicable.

Delivery times are estimates and may be affected by product preparation, traffic, weather, order volume, address accuracy, technical issues, or other circumstances beyond our reasonable control.

Customers must provide a complete delivery address and an active contact number and should remain available to receive fresh and perishable products.

Additional delivery terms are described in our separate Shipping Policy.

9. Cancellations, Returns, and Refunds

Cancellation requests must be submitted before the order enters preparation or dispatch.

Because fresh meat and related products are perishable and may be cut or prepared according to customer instructions, cancellation or return may not be accepted after preparation has started.

Returns or resolutions may be considered if a delivered product is:

• Incorrect.
• Missing from the order.
• Damaged at the time of delivery.
• Otherwise materially different from the confirmed order.

Customers should report an issue promptly and may be required to provide the order number, photographs, videos, or other reasonable evidence.

Approved refunds will be processed according to our applicable cancellation and refund policy and the original payment method.

10. Customer Responsibilities

When using our Services, you agree that you will not:

• Provide false, incomplete, or misleading information.
• Place fraudulent, unauthorised, or unlawful orders.
• Interfere with the operation or security of our Services.
• Attempt to access another customer's account or personal information.
• Copy, reproduce, or commercially misuse our content without permission.
• Use our Services in a manner that violates applicable law or harms another person.

We may restrict or terminate access where these terms are violated.

11. Storage and Consumption

Customers are responsible for checking delivered products and storing them appropriately immediately after delivery.

Fresh and frozen products must be refrigerated, frozen, cooked, and consumed using safe food-handling practices and within an appropriate period.

Maqbool Chicken Centre will not be responsible for deterioration caused by improper storage, delayed refrigeration, unsafe handling, or use after the recommended period.

12. Intellectual Property

All content available through our Services, including our business name, logo, product photographs, graphics, text, layout, design, and software, is owned by or licensed to Maqbool Chicken Centre.

You may not copy, modify, reproduce, distribute, publish, or commercially use this content without prior written permission, except where permitted by applicable law.

13. Third-Party Services

Our Services may use or contain links to third-party payment gateways, delivery providers, communication services, websites, or applications.

Third-party services are governed by their own terms and privacy policies. We are not responsible for their independent content, availability, security, or practices.

14. Disclaimer and Limitation of Liability

We make reasonable efforts to keep our Services accurate, available, and secure. However, uninterrupted or error-free access cannot be guaranteed.

To the extent permitted by applicable law, Maqbool Chicken Centre will not be liable for indirect, incidental, or consequential loss arising from:

• Temporary unavailability of the Services.
• Customer-provided incorrect information.
• Unauthorised account access caused by customer negligence.
• Third-party payment or delivery service failures.
• Events beyond our reasonable control.

Nothing in these Terms and Conditions excludes or limits rights or remedies that cannot legally be excluded under applicable consumer protection law.

15. Indemnification

To the extent permitted by law, you agree to indemnify Maqbool Chicken Centre against losses, claims, or expenses arising from your misuse of the Services, violation of these terms, unlawful activity, or infringement of another person's rights.

16. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the applicable laws of India.

If a dispute arises, you are encouraged to contact our customer support team first so that we can attempt to resolve the matter promptly.

Any unresolved dispute will be subject to the jurisdiction of the courts or authorities having competent jurisdiction under applicable law.

17. Changes to These Terms

Maqbool Chicken Centre may update these Terms and Conditions to reflect changes in our Services, business operations, policies, technology, or legal requirements.

Updated terms will become effective when posted through our Services. Continued use of the Services after an update indicates acceptance of the revised terms.

18. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to remain valid and enforceable to the extent permitted by law.