Shipping Policy

1. Introduction

At Maqbool Chicken Centre, we aim to prepare, pack, and deliver your order safely and within the estimated delivery time displayed while placing your order.

This Shipping Policy applies to orders placed through our website, mobile application, and other authorised ordering channels, collectively referred to as the "Services."

By placing an order through our Services, you agree to the terms described in this Shipping Policy.

2. Delivery Areas

We currently deliver only to selected locations within our serviceable delivery areas.

Delivery availability is determined using the address or location provided during checkout. If your address is outside our delivery area, you may not be able to complete the order.

We may add, remove, or temporarily suspend delivery to certain locations depending on operational requirements, product availability, weather conditions, or other circumstances.

3. Order Processing

Orders are processed after they have been successfully placed and confirmed through our Services.

• Order preparation begins after confirmation and successful payment, where online payment is selected.
• Products are prepared and packed according to the selected quantity and cutting preferences, where applicable.
• Processing time may vary depending on product availability, order quantity, and current order volume.
• We may contact you if any product is unavailable or if clarification is required before processing the order.

4. Delivery Time

The estimated delivery time or available delivery slot will be displayed during checkout, wherever applicable.

While we make reasonable efforts to deliver orders within the selected or estimated time, delivery times are not guaranteed. Delays may occur due to:

• High order volume.
• Product preparation requirements.
• Traffic or road conditions.
• Incorrect or incomplete delivery information.
• Adverse weather conditions.
• Operational or technical issues.
• Events beyond our reasonable control.

Where possible, we will communicate significant delays through phone, SMS, email, or application notifications.

5. Shipping and Delivery Charges

Delivery charges may vary based on the delivery location, order value, delivery distance, selected delivery slot, and other applicable conditions.

Any applicable delivery charge will be displayed before you confirm and place your order.

Additional charges will not be collected after order confirmation unless you request a change that affects the delivery cost.

6. Delivery Address and Contact Details

Customers are responsible for providing a complete and accurate delivery address, including:

• House, flat, or building number.
• Street name and locality.
• Nearby landmark, where required.
• City, state, and postal code.
• An active contact number.

Maqbool Chicken Centre will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated customer information.

Address changes after an order has been confirmed may not always be possible. Please contact us immediately if a correction is required.

7. Receiving Your Order

As our products may include fresh and perishable items, customers should remain available at the delivery location during the selected or estimated delivery time.

• Please inspect the package at the time of delivery.
• Ensure that the number of packages received matches your order.
• Report visibly damaged, opened, incorrect, or missing packages to our support team immediately.
• Refrigerate or store perishable products appropriately after receiving the order.

8. Failed Delivery

A delivery may be considered unsuccessful if:

• The customer is unavailable at the delivery address.
• The customer cannot be reached using the provided number.
• The delivery address is incorrect or incomplete.
• Entry to the delivery location is restricted.
• The customer refuses to accept the confirmed order.

Due to the perishable nature of our products, redelivery may not always be possible. Additional delivery charges may apply if a second delivery attempt is approved.

Refund eligibility for failed deliveries will be determined according to the reason for failure and our applicable cancellation and refund terms.

9. Delayed, Missing, or Damaged Orders

If your order is delayed, missing, damaged, or contains an incorrect item, please contact our customer support team as soon as possible.

To help us review the issue, you may be asked to provide:

• Your order number.
• The registered mobile number.
• Details of the affected product.
• Clear photographs or videos of the package and product.

After reviewing the request, we may provide an appropriate resolution in accordance with our return, refund, and cancellation policies.

10. Order Changes and Cancellations

Requests to change or cancel an order must be made before the order enters preparation or dispatch.

Once fresh products have been prepared, cut, packed, or dispatched, modification or cancellation may not be possible because the products are perishable and may have been prepared according to your selected preferences.

Any approved refund will be processed according to the original payment method and our applicable refund policy.

11. Amendments to This Policy

Maqbool Chicken Centre reserves the right to modify this Shipping Policy to reflect changes in delivery operations, service areas, charges, business requirements, or applicable laws.

Updated terms will become effective when posted through our Services. We encourage customers to review this policy before placing an order.